

Practice:
Wage and Hour Litigation
Industry:
Staffing
Size:
Over 450 employees
Key Success:
Compliance Plan Complete

Led by owner Sis Gilmore, Northern California-based Nurses and Professional Healthcare (NPH) has been providing professional nurses to medical facilities since 1988. When there are critical staffing shortages, NPH fills the void with its more than 450 active RNs, LVNs, and CNAs deployed across over 135 facilities in the region.
Like any large and successful company that’s been in the area for more than three decades, NPH has developed a strong connection with its community. The company supports several organizations and programs in the area, from the Butte Humane Society to various schools and charities to Future Farmers of America. Of course, like any large and successful company, there are bound to be some bumps in the road here and there.
For NPH, it was a disgruntled employee who had tried four times unsuccessfully to bring a lawsuit against them. The fifth time’s the charm, apparently—the employee finally found an attorney who filed a PAGA action, which cited wage and hour compliance issues.
“To our surprise, our payroll company, which we paid to advise us on such things as payroll laws and workers’ comp, wasn’t in compliance with California state law, which meant that NPH wasn’t in compliance,” explained Gilmore. Acting on a referral from her corporate lawyer, Jeff Swanson, Gilmore turned to Medina McKelvey LLP. She put in a call to the firm and provided a brief overview of her situation to Medina McKelvey’s receptionist. Within 15 minutes, Alex Medina himself returned Gilmore’s call.

— Sis Gilmore, Owner, NPH

“In addition to his responsiveness, everything Alex said resonated—he couldn’t have impressed me more during that first conversation,” said Gilmore of lead attorney Medina. “I knew immediately that NPH would be safe in his hands. And he didn’t let us down.”
When Swanson referred Gilmore to Medina McKelvey, he wasn’t sending her to any old employment law firm. As a full-service employment law firm, Medina McKelvey has deep experience representing a wide range of companies in wage and hour lawsuits—in industries like staffing, transportation, manufacturing, media, security, and more. Since its founding in 2014, the firm has provided clients with everything from class action defense to advice and counsel, training, workplace investigations, compliance certification, and crisis management. Frequently being a sounding board for ideas, the Medina McKelvey team is skilled at providing practical legal advice that aligns with business needs.
For Gilmore, Medina McKelvey delivered all of this and more. And that aforementioned responsiveness? Gilmore remarked on how everyone at Medina McKelvey was uber-responsive to her needs—no matter the time or the day. For her, it’s a Medina McKelvey hallmark.
“When I was worried and just needed to touch base with someone about my case, Medina McKelvey was there,” said Gilmore. “The responsiveness really highlighted the difference between Medina McKelvey and any other legal firm I’ve worked with.”
NPH’s experience in wage and hour noncompliance isn’t unique. Countless California businesses are hit with wage and hour lawsuits every year—according to some reports, the number of these cases has spiked by 500% over the past few years. Alex Medina attributes this spike to a confluence of increased litigiousness and the California Supreme Court’s assertion that a company must treat wage and hour compliance like it would health and safety compliance.
“The problem is, the California Supreme Court gives no guidance as to how exactly companies must carry out this health and safety mandate when it comes to wage and hour compliance issues,” said Medina. “This puts an increasing number of companies at risk for future wage and hour lawsuits.”
To ensure NPH’s continued compliance, Medina McKelvey introduced Gilmore to the firm’s wage and hour Compliance Plan process. Unique in the industry, the Compliance Plan was created to answer the unanswered question that the California Supreme Court posed for employers in terms of rebutting the presumption of non-compliance through a health and safety mindset.
“With our Compliance Plan, we take the same approach any company would to comply with health and safety regulations,” said Medina. “Just like a forklift operator would undergo extensive training and must pass a test before being certified to operate a forklift, we apply that same idea to wage and hour compliance with a four-step process that culminates in certification.” For NPH, Medina McKelvey began with a full audit of the company’s practices and policies. Then, it identified areas of improvement with a color-coded report card. The third step was to provide recommendations to remedy any issues. One of those recommendations was to enroll NPH’s managers and employees in the first- and only-of-its-kind online wage and hour training, testing, and certification program provided through Medina McKelvey’s affiliate company, Cal Comply.

Wage and hour actions cover every employee from one to four years before a suit is filed until the case ends. A common argument in wage and hour mediations is that liability and exposure increase daily from the time the lawsuit starts until it ends, given the penalty structure in California. If a company goes through the Compliance Plan process and fixes its issues, there is a powerful argument that the timeframe of liability is bookended, saving considerable money in the process.
If a plaintiff’s lawyer is looking to sue a company, it usually starts by requesting certain documents on behalf of a former employee that the company is obligated to produce. A business with a Compliance Plan certification will not be an attractive target. The lawyer may very well be deterred because of the difficulty in proving violations and decide to pass on the case.
Courts can reduce PAGA penalties based on certain factors, such as a company’s efforts to remediate and address issues proactively. The Compliance Plan certification has been used successfully many times to reduce overall exposure and resolve cases for less at mediation, given the likelihood of penalty reduction at trial.
Some businesses are hesitant to put too much emphasis on educating their employees on wage and hour laws and rules. But our process equips you to empower your employees to feel like they are part of the solution and to feel that the new-and-improved policies and practices are for their benefit. Experience teaches that employees who feel valued and protected are less likely to say yes when a predatory plaintiffs’ lawyer solicits them to try to bring a wage and hour lawsuit.


— Sis Gilmore, Owner, NPH
Medina McKelvey LLP is a full-service employment law firm dedicated to equipping and empowering employers with high-impact legal solutions.

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